1. Payment method
The price, billing period, taxes, and benefits of each plan are displayed before confirmation. Checkout is hosted by Polar, which shows the payment methods available for the customer’s country and handles payment processing.
The application stores the order code, email, plan, amount, status, Polar checkout ID, and Polar order ID. talepillow.com does not receive or store full card details. Polar may collect billing and tax information as required to process the transaction.
2. Confirm and activate
Please transfer the correct amount and content is displayed. Benefits are usually triggered once the system receives a matching transaction. Delays may occur due to bank, wrong content, wrong amount or temporary interruption of reconciliation service.
If Polar confirms payment but the plan has not activated, do not pay again. Send your login email, Polar receipt or order ID, transaction time, and amount so we can investigate.
3. When can I request a refund?
- Double payment for the same application or same benefit due to technical error.
- Money was received but the system could not provide the described benefits and did not fix it within a reasonable time.
- The transaction was not performed by an authorized person, after obtaining appropriate verification information.
- Other cases where consumer protection law requires or both parties agree after fair consideration.
4. In case of non-automatic refund
Changing your mind after the digital benefit has been activated and used significantly, not reading the plan description, or not using the service for personal reasons does not automatically create a right to a refund, unless otherwise provided by law.
We do not refuse according to hard samples. Each request is reviewed by time of activation, usage, actual errors, proof of transaction, and required consumer rights.
5. How to send and process requests
Send request to thong.nguyenn56@gmail.com from account email if available, with order code, amount, transaction date, reason and desired option. Do not send passwords, OTP codes or full bank account information.
We will confirm receipt, check and notify the results. If approved, funds are refunded using the appropriate method after verifying the recipient; The time the money arrives depends on the banking process. Related benefits may be adjusted accordingly to the refund.
6. Children do not pay themselves
Package purchases must be made by a competent adult. If a child makes a payment without permission, the account manager needs to contact you soon, providing the order code and verification information so we can limit further use and review the transaction.
7. Reference text
Contact and send request
talepillow.com is operated by individual Nguyễn Xuân Thông. Any questions, complaints or requests regarding data can be sent to thong.nguyenn56@gmail.com.
To avoid providing data to the wrong person, we may ask to verify account permissions or the parent or guardian relationship with the child. We will acknowledge receipt and respond within a time limit appropriate to the nature of the request and applicable regulations.