1. Payment method
Pricing, package benefits, and applicable taxes are clearly presented prior to order confirmation. Checkout is hosted by Polar, supporting major international payment methods including credit cards and digital wallets in your local currency.
talepillow.com stores the order reference, plan type, user email, Polar checkout ID, and transaction status. We do not store or process complete payment card details directly.
2. Confirm and activate
Personalized storybooks and plan benefits are automatically activated once Polar confirms successful payment completion.
If payment is completed but your personalized storybook or plan does not immediately unlock, please contact support with your order confirmation email and transaction ID for swift resolution.
3. When can I request a refund?
- Duplicate charge occurred due to a technical network error.
- Payment succeeded but the system was unable to generate or deliver the personalized storybook and the issue could not be resolved within a reasonable timeframe.
- Unauthorized transaction, subject to standard security verification.
- Other circumstances required by consumer protection regulations or agreed upon fairly with our team.
4. Digital products consideration
Because personalized storybooks and digital artwork are custom-generated digital assets created immediately upon order, standard change-of-mind refunds after full story generation are subject to review.
We evaluate all refund requests fairly based on activation timestamp, generation status, and reported technical issues to ensure complete customer satisfaction.
5. How to send and process requests
To request a refund or order inquiry, email contact@talepillow.com from your registered account email address with your order ID, transaction date, and description of the issue.
We acknowledge receipt promptly and process approved refunds back to your original payment method via Polar according to bank processing timelines.
6. Children do not pay themselves
Purchases must be made exclusively by an adult cardholder. If a purchase was made unintentionally, please contact our support team immediately with the transaction details so we can review and assist.
7. Reference text
Contact and data requests
talepillow.com is operated by Nguyễn Xuân Thông. Any questions, feedback, complaints, or data privacy requests can be sent directly to contact@talepillow.com.
To protect family privacy and ensure data is never disclosed to unauthorized parties, we may verify account credentials or parental authority before fulfilling deletion or access requests. We acknowledge receipt promptly and respond within an appropriate timeframe under applicable regulations.